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The previous lesson, in our discussion on hourly rates, asked what a “lawyer hour” means to a law firm and a client. We quickly established that it has completely different meanings. To a law firm, an hour is a chargeable unit, and every hour performed by a given lawyer carries the same charging rate. To clients it’s much more nuanced.

To a client, lawyers exist to solve problems, and an hour of outside counsel time must advance a project. That project has a context, milestones and goals, all of which matter. So, to a client, an hour spent efficiently and effectively advancing the project is an hour well spent, and if that happens the hourly rate is less of an issue. An hour spent inefficiently or ineffectively it has no value, regardless of the rate.

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