28. Conclusions and Client Connector (Detox, Cleansing) Tool

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  29. Lessons for Law Firms During a Market Downturn

  4. How to Give Your Clients the Gift of Trust

  In a bear market, clients become more strategic, they reduce demand, cut their spend, and spread the work around. The real impact is the shift in power from the talent back to the client. As the available work declines, and clients become more inquisitive and discriminating. Not just in rates, where traditional old sensitivities return, but in how the legal services are actually provided.
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  30. What Do You Think of Clients?

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  Not all firms are client-oriented. There is a spectrum spanning firms with a “commodity approach” at one end, and firms with a “professional service” approach at the other.
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  31. What Are Associates For?

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  Having established what clients are for, we ask what attorneys are for. Again, firms who get this right will navigate the downturn far better than those who don’t.