24. The Attorney Client Experience Is A Shared Journey

Which is more important, the attorney experience or the client experience? This sounds like a decent question, right? But it’s not. It’s the wrong question. How so? Because the attorney experience and the client experience are the same thing.

X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.

There’s a saying in stoicism, about how Nero and his donkey are buried in the same plot. This contains a ton of good learnings, of which the easiest is that every enterprise is a shared journey. In Lean Adviser, we replace the donkey analogy with a Boeing, and we discuss how the airplane captain doesn’t just jump into the left seat, grab the controls and go. Neither should an attorney, because that can lead to a bumpy ride to the wrong destination.

We can now close out this mini-series on the “Attorney Client Experience.” In the last mini-series, we looked at the “attorney journey” through the stages of an assignment. That led us to this series, where we first asked if clients even care about the “attorney journey.” In part, yes they do. The next lesson in the series asked the opposite question: Do attorneys care about their client’s experience? Again yes, and if they don’t they should.

This premium content is locked for
Lean Adviser Legal subscribers only.

  • Subscribe now to receive:

  • 100+ Think Lean Daily Messages
  • 100+ Lean Lessons
  • 27 Lean Routine Checklists
  • 15 Lean Adviser Videos
  • Conference Calls for Q&A with Lean Adviser Editors including
    what’s coming next from Lean Adviser
  • Quarterly Training Sessions

Already have an account?
Interested in customizing your subscription with Law.com access?
Contact our Sales Professionals at 1-855-808-4530 or send an email
to [email protected] to learn more.

 

Read These Next

Lean Adviser4. How to Give Your Clients the Gift of Trust

About Us / Contact Us / Site Map / Advertise With Us/ Customer Service / Terms of Service/ FAQ / Privacy Policy

Publications

Law Topics

Rankings

More

Law.com

Copyright © 2024 ALM Global, LLC. All Rights Reserved.