22. The Attorney Journey Matters to the Client

Attorneys have always cared about more than just their pay. They care about their working conditions, welfare and career development. What’s new is that they now have a voice and a choice like never before, and so law firms are listening. Clients are too.

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Ever since Roman times, attorneys cared about more than just their pay. They’ve always cared about their working conditions, welfare and career development. What’s new is that they now have a voice and a choice like never before, and so law firms are listening. Clients are too.

The previous lesson ended the series on the “attorney journey” as seen through the stages of an assignment. As with any Lean Adviser journey, it wrapped up with “improvement” as a key standalone topic. We looked at how a lawyer with a better toolset and a healthy mindset has an inbuilt self-improvement mechanism, and why this is so valuable to clients.

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