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  • May 27, 2022 | Lean Adviser

    26. The Disconnected Legal Profession – The Client Perspective

    Touting past victories and tellling war stories tells prospective clients everything about other assignments for other clients, but nothing about what the firm stands for, and how those values could relate to that client's problems.

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    24. The Attorney Client Experience Is A Shared Journey

    Which is more important, the attorney experience or the client experience? This sounds like a decent question, right? But it's not. It's the wrong question. How so? Because the attorney experience and the client experience are the same thing.

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  • May 6, 2022 | Lean Adviser

    23. How to Lose the Case and Keep the Client

    Have you ever lost a case, or seen a transaction crash, and kept the client? If so, why? This is a critically important question for law firms, because client retention is the key to consistent profitability and sustained growth. Given the importance of the question, it's remarkable how many law firms get the wrong answer.

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  • April 29, 2022 | Lean Adviser

    22. The Attorney Journey Matters to the Client

    Attorneys have always cared about more than just their pay. They care about their working conditions, welfare and career development. What's new is that they now have a voice and a choice like never before, and so law firms are listening. Clients are too.

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  • Law Journal Press | Digital Book

    Library of Pennsylvania Family Law Forms, Fourth Edition

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  • April 22, 2022 | Lean Adviser

    21. The Attorney Journey and How to Improve It

    Improvement is a self-fulfilling prophecy. It happens in real time, all the time, simply from constantly seeking better processes and methods. A lawyer with a better toolset and a healthy mindset is already a better lawyer, and a more valuable asset to the client.

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  • April 15, 2022 | Lean Adviser

    20. Make Sure Your Working Wellness Plan Is … Working

    Working wellness is a virtuous circle where you work well because you feel good, and you feel good because you work well. Creating this environment is a game changer for associates, and it carries over into how law firms monitor them.

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  • April 8, 2022 | Lean Adviser

    19. An Associate Lost In Space Will Be An Associate Lost Forever

    If the focus is on what the firm wants from the associate, never what they want for the associate, this associate doesn't have the toolset, or the mindset to do the best work, or to turn away a call from a recruiter. This associate is lost in space.

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  • April 1, 2022 | Lean Adviser

    18. There's More To Working Wellness Than Weekly Yoga

    The talent wars were the catalyst for a new approach from law firms, as they seek to meet lawyers' expectations, to be developed, to be valued and to enjoy what they do.

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  • March 24, 2022 | Lean Adviser

    17. If The Boom Is Over, What Will Law Firms Do With All the Talent?

    Soon enough law firms will be asking themselves questions like: if the boom is over, is the talent war also over? If so, what will we do with all the talent for which we just over-paid?

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