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May 27, 2022 | Lean Adviser
Touting past victories and tellling war stories tells prospective clients everything about other assignments for other clients, but nothing about what the firm stands for, and how those values could relate to that client's problems.
3 minute read
May 20, 2022 | Lean Adviser
There is a disconnect in the attorney-client relationship, and law firms may be perpetuating it while thinking they're fixing it.
3 minute read
May 13, 2022 | Lean Adviser
Which is more important, the attorney experience or the client experience? This sounds like a decent question, right? But it's not. It's the wrong question. How so? Because the attorney experience and the client experience are the same thing.
3 minute read
May 6, 2022 | Lean Adviser
Have you ever lost a case, or seen a transaction crash, and kept the client? If so, why? This is a critically important question for law firms, because client retention is the key to consistent profitability and sustained growth. Given the importance of the question, it's remarkable how many law firms get the wrong answer.
3 minute read
April 29, 2022 | Lean Adviser
Attorneys have always cared about more than just their pay. They care about their working conditions, welfare and career development. What's new is that they now have a voice and a choice like never before, and so law firms are listening. Clients are too.
2 minute read
Law Journal Press | Digital Book
Authors: Joseph S. Britton
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April 22, 2022 | Lean Adviser
Improvement is a self-fulfilling prophecy. It happens in real time, all the time, simply from constantly seeking better processes and methods. A lawyer with a better toolset and a healthy mindset is already a better lawyer, and a more valuable asset to the client.
3 minute read
April 15, 2022 | Lean Adviser
Working wellness is a virtuous circle where you work well because you feel good, and you feel good because you work well. Creating this environment is a game changer for associates, and it carries over into how law firms monitor them.
2 minute read
April 8, 2022 | Lean Adviser
If the focus is on what the firm wants from the associate, never what they want for the associate, this associate doesn't have the toolset, or the mindset to do the best work, or to turn away a call from a recruiter. This associate is lost in space.
3 minute read
April 1, 2022 | Lean Adviser
The talent wars were the catalyst for a new approach from law firms, as they seek to meet lawyers' expectations, to be developed, to be valued and to enjoy what they do.
3 minute read
March 24, 2022 | Lean Adviser
Soon enough law firms will be asking themselves questions like: if the boom is over, is the talent war also over? If so, what will we do with all the talent for which we just over-paid?
2 minute read
Legal Speak is a weekly podcast that makes sense of what’s happening in the legal industry.