28. Generational Communication Issues Help Biz Dev, Hurt Talent Retention

Generation Gap Part 2: Complete Comms + Talent Wars
Many managing partners don’t understand what their kids are saying to each other, far less their grandchildren. The same gap can exist between law firm leadership and junior associates. Yet, the communication gap is bridgeable.

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We pick up our mini-series on the generation gap, with a look at how communication challenges can affect client dealings and staff retention.

Let’s start with clients. We’ve spoken in these briefings about transitioning, including a feature on the last and possibly most difficult transition of all, leaving the law. In that piece, we discussed the phenomenon of how our careers are often in sync with our clients. The associate who develops a relationship with a junior member of the in-house team may later become partner and GC. But when the GC retires, the partner has a problem.

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