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What We Learned at LegalWeek Part 1

Client service is no longer the elephant in the room, it’s now the lion which roars loudly at anyone who will listen. And listen you should, because client service is the key to everything.

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It’s that time of the year again, when we give you our summary of the State of the Industry, as revealed at LegalWeek New York. There were two main themes, neither of them new, both connected. One theme was client service, which we’ll tackle now, and the other was Gen AI, which we’ll unpack for you next week.

Client service is no longer the elephant in the room, it’s now the lion which roars loudly at anyone who will listen. And listen you should, because client service is the key to everything. Not client service in theory, or as a vague intent, but applied daily in a way that clients can see and appreciate. If you’ve been following Lean Adviser, you already have in your hands the only practical “how to” guide to make client service a part of your daily work. Every task, every job, every day.

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