30. Gen AI Is Part of Your Clients’ Lives, So It Should Be Part of Your Client Service

What We Learned at LegalWeek Part 2
The state of the industry is that big no longer eats small. Instead, fast eats slow. Scale alone doesn’t do it any more, and neither does global reach. It’s all about understanding, agility and value. It’s now “the fast eat the slow.”

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As we saw in Part 1 of our summary of the State of the Industry, as revealed at LegalWeek 24, the first big theme was client service. And now we move to the second, and it’s a biggie — AI.

Let’s be clear, generative AI (or Gen AI), isn’t an alternative to client service. Nor is it a distinct issue. Gen AI is part of your clients’ lived experience and so it should be part of your client service, just like any other technology. This insight came across loud and clear from LegalWeek, as stated during the State of the Industry keynote:

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30. Gen AI Is Part of Your Clients’ Lives, So It Should Be Part of Your Client Service

What We Learned at LegalWeek Part 2
The state of the industry is that big no longer eats small. Instead, fast eats slow. Scale alone doesn’t do it any more, and neither does global reach. It’s all about understanding, agility and value. It’s now “the fast eat the slow.”

Thank you for sharing!

This premium content is locked for
Lean Adviser Legal subscribers only.

Subscribe now to receive:

Read These Next

1. Communicate the Way Clients Prefer

2. Maintain Lean Communication With Clients, Opponents and Others

3. Sequencing a Legal Project Is Critical to Meet Client Expectations

Lean Adviser2. Providing Value to Your Client

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30. Gen AI Is Part of Your Clients’ Lives, So It Should Be Part of Your Client Service

What We Learned at LegalWeek Part 2 The state of the industry is that big no longer eats small. Instead, fast eats slow. Scale alone doesn’t do it any more, and neither does global reach. It’s all about understanding, agility and value. It’s now “the fast eat the slow.”

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Thank you for sharing!

This premium content is locked forLean Adviser Legal subscribers only.

Subscribe now to receive:

Read These Next

1. Communicate the Way Clients Prefer

2. Maintain Lean Communication With Clients, Opponents and Others

3. Sequencing a Legal Project Is Critical to Meet Client Expectations

Lean Adviser2. Providing Value to Your Client

Publications

Law Topics

Rankings

More

Law.com

What We Learned at LegalWeek Part 2
The state of the industry is that big no longer eats small. Instead, fast eats slow. Scale alone doesn’t do it any more, and neither does global reach. It’s all about understanding, agility and value. It’s now “the fast eat the slow.”

This premium content is locked for
Lean Adviser Legal subscribers only.