18. There's No Loyalty Among Clients, Nor Should There Be

Read These Next

• 

  19. Does EQ Make Women Better Leaders?

  7. Learn and Convey Understanding of Your Client's Business

  Part 1 of the “Does EQ Make Women Better Leaders?” Series

  Emotional intelligence can be defined as skills people use to manage their own emotions wisely, to maximize their chances of influencing others constructively, and achieve their goals. Studies have shown that women are more naturally gifted with EQ than men. This first lesson in a series asks why that is.
• 

  20. Authenticity and Its Role in EQ Leadership

  7. Learn and Convey Understanding of Your Client's Business

  Part 2 of the “Does EQ Make Women Better Leaders?” Series

  What do women have to make sure their voices are heard? There’s a direct read across to lean law. Just as it’s easier to deploy your lean skills in some firms than others, so it is with your EQ and people-leading skills. In both cases, however difficult the operating environment, you will come out ahead when you can be your true, authentic best self.
• 

  21. Is the Power of EQ Equal for Both In-House and Law Firms?

  7. Learn and Convey Understanding of Your Client's Business

  Part 3 of the “Does EQ Make Women Better Leaders?” Series

  To some extent, the same factors exist in-house and at law firms. All organizations need a balance of voices, and can operate to their own detriment if they put women in leadership positions for metrics, without actually hearing them. In both places, the best you can be, as a man or a woman, is your authentic self. But then it gets more nuanced.