5. Horizon Scanning: What Are Clients So Unhappy About When It Comes to Horizon Scanning?

Horizon scanning must be developed with an understanding of the client’s business. It must be tailored to the sector and as much as possible, the specific business.

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As noted in the previous lesson, ALM conducted a study of 38 global general counsel focused on their experience with horizon scanning services from outside counsel. In this lesson, we dig into the areas that the participating general counsel considered critical areas of improvement.

The most common concern expressed in the research was the lack of customization of the information and guidance currently received. Horizon scanning must be developed with an understanding of the client’s business, they noted.  It must be tailored to the sector and as much as possible, the specific business.

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