Corporate Counsel | Best Practices
By Hugo Guzman | December 14, 2022
"[I want] to make sure clients know that during the holiday season, I'm thinking of them, their problems and issues, and that I'm invested in the relationship," said Duane Morris partner Jerry Maatman.
Corporate Counsel | Expert Opinion
By David McVeigh | December 14, 2022
We're entering the 'shame on me stage,' or as I prefer to call it, the 'enough is enough' era. For years, in-house legal leaders have begrudgingly stomached increasing law firm billing rates, even as they have watched their own budgets ebb and flow according to marketplace volatility (with more ebbing than flowing).
By Maria Dinzeo | December 13, 2022
"It's important to think carefully about these bonuses and rate increases, because decisions that clients view as tone deaf can come back to bite, said Fred Paulmann, a former senior attorney at Pfizer Inc. and founder of the Counsel Management Group.
By Hugo Guzman | December 13, 2022
"The final reward is that a better relationship is far more likely to lead to lower costs or cost containment via improved process, alignment and efficiency," said Legal Executive Leadership CEO Susan Hackett.
By Greg Andrews | December 8, 2022
"I make no bones about being a demanding client, but I think it's incumbent upon me to express appreciation to the lawyers that provide that service," said Eric Greenberg, general counsel of CMG Media.
By Hugo Guzman | December 8, 2022
"The legal service that you get from a law firm is sometimes only as good as you direct it," said Liz Lugones, chief operating officer of UpLevel Ops.
By Andrew Maloney | December 8, 2022
"Clients start by requesting an AFA and ultimately ask for a pre-negotiated discount," noted a report this week on the frequent usage of discounting plans.
By Greg Andrews | December 1, 2022
"I'm amazed at how sloppy law firm billing is, and we are more likely to get six months of bills from earlier in the year right now than a rude call for collection," said a GC who declined to be named.
By Hugo Guzman | December 1, 2022
Legal-ops consultant Stephanie Corey said attributing delays to bumpy adoption of e-billing systems "makes no sense."
By Hugo Guzman | Trudy Knockless | Maria Dinzeo | Greg Andrews | November 28, 2022
"This feels more like law firms throwing spaghetti up against a wall and seeing what sticks," said Jason Winmill, managing partner of Argopoint.
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