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Alan Kaplinsky, with Ballard Spahr, testifies before the Senate Judiciary Committee during a hearing titled “Arbitration in America,” April 2, 2019. Photo: Diego M. Radzinschi/ALM Alan Kaplinsky, with Ballard Spahr, testifies before the Senate Judiciary Committee during a hearing titled “Arbitration in America,” April 2, 2019. Photo: Diego M. Radzinschi/ALM

General counsel should keep on their toes in matters affecting consumers because—contrary to popular belief—regulators are aggressively pursuing consumer complaints on both the federal and state level.

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