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August 20, 2018 | Lean Adviser

5. Forget the Fluff: Clients Want Business Advice

Clients are looking for firms that can connect the dots.

4 minute read

August 20, 2018 | Lean Adviser

Failures Are an Everyday Event

Every lawyer becomes acquainted with failure. The Lean Law Program helps ensure that projects end in an acceptable outcome—on time and on budget.

3 minute read

August 20, 2018 | Lean Adviser

Viewing a Legal Project From the Observation Deck

The business of examining progress should be done in a disciplined way with formal reviews at key intervals.

3 minute read

August 20, 2018 | Lean Adviser

The Importance of Listening in the Evaluation Process

Create a channel for client feedback and you'll receive essential insights, critiques and perspectives.

3 minute read

August 20, 2018 | Lean Adviser

1. Meeting Client Expectations

The New Reality, for which law firms are scrambling to equip themselves, is that law firms no longer define their own service levels. Now it's the clients, and they have clear expectation parameters.

4 minute read

Law Journal Press | Digital Book Pennsylvania Causes of Action, 12th Edition Authors: GAETAN J. ALFANO, RONALD J. SHAFFER, JOSHUA C. COHAN View this Book

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August 20, 2018 | Lean Adviser

Case Study of Error Reconciliation

Valuable lessons can be learned through the honest examination of legal project performance.

3 minute read

August 20, 2018 | Lean Adviser

The Value of Disciplined Performance Appraisal

Using a tool such as the Lean Adviser 'Performance Assessment Grid' does more than identify what went right and wrong; it underscores the significance of planning and getting client buy-in.

6 minute read

August 20, 2018 | Lean Adviser

Can Clients Handle the Truth?

The Wrap-Up Meeting is the time to face the client and candidly assess what went right and wrong, and why. If the thought makes you tremble, keep in mind that capturing shared learnings will strengthen your partnership.

6 minute read