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April 27, 2021 | Lean Adviser

17. Clients Hope for Continuous Monitoring of their Matter

Monitoring really means capturing data, evaluating it, and then making corrections.
4 minute read
April 27, 2021 | Lean Adviser

15. What GCs Say Makes You a Go-To Lawyer

What does it mean for the relationship to be a success?
4 minute read
April 27, 2021 | Lean Adviser

13. Change Your Communication Approach to Change the Relationship

Clients want communications from you to be lean but it goes further than that. Pay attention to communications from clients for the keys to a good relationship.
5 minute read
April 27, 2021 | Lean Adviser

10. Relationship Management Redefined Through Data

The future methods of relationship management will veer away from the personal and move towards more objective and empirical foundations. Data will become a staple in those relationships and will drive which relationships continue and which ones may end.
7 minute read
April 27, 2021 | Lean Adviser

8. Ensure Stable Client Relationships

Continuity is desired as much by clients as law firms. Clients have their preferred 'go to' lawyers and law firms, who understand their business deeply and anticipate their needs.
2 minute read
Law Journal Press | Digital Book Pennsylvania Causes of Action, 12th Edition Authors: GAETAN J. ALFANO, RONALD J. SHAFFER, JOSHUA C. COHAN View this Book

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April 27, 2021 | Lean Adviser

7. Dealing With the New Reality

As the business world is becoming increasingly organized and connected, and general counsel and other buyers feel the squeeze, the buy-side now tells the sell-side how to operate. Given that raw demand is falling, law firms are paying attention.
3 minute read
April 27, 2021 | Lean Adviser

4. Forget the Fluff: Clients Want Business Advice

Clients are looking for firms that can connect the dots.
4 minute read
April 27, 2021 | Lean Adviser

3. GC Wants and Law Firm To-Do's Part 2

Here's the second part of our dialog with GCs, with 16 more concerns. Hover over each one for practical ideas for how law firms can be responsive to these issues.
1 minute read
April 26, 2021 | Lean Adviser

2. GC Wants and Law Firm To-Do's Part 1

In our daily conversations with GCs, we hear some recurring themes. Here's Part 1 of a 2-part round up of 11 of the most frequent concerns to scroll through. Hover over each one for practical ideas for how to respond.
1 minute read
April 26, 2021 | Lean Adviser

1. Anticipating What Clients Wish You Would Get Right

As part of our ALM Global Leaders in Law program, we asked members their thoughts on how they're working with their law firms and what they see as the most important areas to improve upon.
6 minute read

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    Legal Speak is a weekly podcast that makes sense of what’s happening in the legal industry.