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May 20, 2022 | Lean Adviser

25. Operation Sparkle: The Law Firm Perspective

There is a disconnect in the attorney-client relationship, and law firms may be perpetuating it while thinking they're fixing it.
3 minute read
May 13, 2022 | Lean Adviser

24. The Attorney Client Experience Is A Shared Journey

Which is more important, the attorney experience or the client experience? This sounds like a decent question, right? But it's not. It's the wrong question. How so? Because the attorney experience and the client experience are the same thing.
3 minute read
May 06, 2022 | Lean Adviser

23. How to Lose the Case and Keep the Client

Have you ever lost a case, or seen a transaction crash, and kept the client? If so, why? This is a critically important question for law firms, because client retention is the key to consistent profitability and sustained growth. Given the importance of the question, it's remarkable how many law firms get the wrong answer.
3 minute read
April 29, 2022 | Lean Adviser

22. The Attorney Journey Matters to the Client

Attorneys have always cared about more than just their pay. They care about their working conditions, welfare and career development. What's new is that they now have a voice and a choice like never before, and so law firms are listening. Clients are too.
2 minute read
April 22, 2022 | Lean Adviser

21. The Attorney Journey and How to Improve It

Improvement is a self-fulfilling prophecy. It happens in real time, all the time, simply from constantly seeking better processes and methods. A lawyer with a better toolset and a healthy mindset is already a better lawyer, and a more valuable asset to the client.
3 minute read
Law Journal Press | Digital Book Pennsylvania Causes of Action, 12th Edition Authors: GAETAN J. ALFANO, RONALD J. SHAFFER, JOSHUA C. COHAN View this Book

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April 15, 2022 | Lean Adviser

20. Make Sure Your Working Wellness Plan Is … Working

Working wellness is a virtuous circle where you work well because you feel good, and you feel good because you work well. Creating this environment is a game changer for associates, and it carries over into how law firms monitor them.
2 minute read
April 08, 2022 | Lean Adviser

19. An Associate Lost In Space Will Be An Associate Lost Forever

If the focus is on what the firm wants from the associate, never what they want for the associate, this associate doesn't have the toolset, or the mindset to do the best work, or to turn away a call from a recruiter. This associate is lost in space.
3 minute read
April 01, 2022 | Lean Adviser

18. There's More To Working Wellness Than Weekly Yoga

The talent wars were the catalyst for a new approach from law firms, as they seek to meet lawyers' expectations, to be developed, to be valued and to enjoy what they do.
3 minute read
March 24, 2022 | Lean Adviser

17. If The Boom Is Over, What Will Law Firms Do With All the Talent?

Soon enough law firms will be asking themselves questions like: if the boom is over, is the talent war also over? If so, what will we do with all the talent for which we just over-paid?
2 minute read
March 18, 2022 | Lean Adviser

17. If You Don't Expect Risk, Then Don't Expect Repeat Business

If risk is unexpected and unmanaged, it can imperil not only the project, but also the client relationship and so affect long term sustainable profitability. Factor risk into your work and advice and earn the trust of your clients.
3 minute read

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    Legal Speak is a weekly podcast that makes sense of what’s happening in the legal industry.