By Stacy West Clark | July 31, 2017
I am a client service junkie. I admit it. I am always on the lookout for law firms who are doing more than lip service and actually creating protocols and initiatives to make every client feel special. And it is well worth the effort. According to BTI Consulting, "when firms adopt—and truly live by—(client service) standards, their growth in profits per attorney is 1.5 percent higher than firms not applying a consistent client experience across their firm." Michael Downey, a past president of the American Bar Association's (ABA) law practice management section states that "lawyers' failure to return phone calls, communicate on matters and move matters forward are major causes for ethics complaints."
By Monika Gonzalez Mesa | July 28, 2017
When many law firms are struggling, and grappling with what to do to attract and retain clients, AXS Law Group is branding itself as an edgy kind of different.
By Lizzy McLellan | July 27, 2017
The firm hopes to teach its aspiring lawyers a key skill they probably didn't get in law school: how to win clients.
By Monika Gonzalez Mesa | July 27, 2017
Holland & Knight is honoring the 100th anniversary of the birth of founding partner Chesterfield Smith with a $100,000 gift to Legal Services of Greater Miami, Inc.
By Lizzy McLellan | July 24, 2017
Firms are instead seeking to minimize costs and take advantage of the increased flexibility technology provides through virtual work.
By Monika Gonzalez Mesa | July 21, 2017
GrayRobinson's South Florida offices hired another three laterals with a mix of backgrounds as shareholders in the last month, moving forward on its stated plan to grow in lawyer head count in 2017.
By americanlawyer | The American Lawyer | July 14, 2017
This article appeared in Marketing the Law Firm, an ALM publication reporting on the latest, and most effective strategies. For Chief Marketing Officers,…
By Lizzy McLellan | July 14, 2017
Large and mid-sized firms alike give two simple reasons for their in-house tech investments: cost and differentiation.
By Monika Gonzalez Mesa | July 13, 2017
In the last 15 months, Florida-based Am Law 100 firm Akerman has added 17 labor and employment lawyers to that practice area across the U.S.
By Scott Flaherty | July 13, 2017
The lab combines lawyers with technical backgrounds and engineers to determine whether there are privacy or data security concerns in devices and apps.
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