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November 06, 2006 |

Input From Client Surveys Worth The Bother

As attorney Martin A. Clayman sees it, a client's experience with a law firm is akin to dining at a fine restaurant — either it's compliments to the chef or there was a fly in the soup. And the easiest way for customers to express such sentiments is by filling out the comment card on the table.
6 minute read
February 20, 2009 |

Layoffs hit Conn. law firms

Two of Connecticut's largest firms have confirmed staff cutbacks in the face of a tightening economy, with the brunt falling on secretaries and other office workers. At Day Pitney, co-managing partner James Sicilian confirmed that 66 staff members firmwide were laid off Thursday. David Sturgess, at Updike Kelly, said his firm has laid off three secretaries and two first-year lawyers in the Hartford office. Sturgess noted that his firm's layoffs "were definitely not performance-related decisions."
2 minute read
November 27, 2006 |

Input From Client Surveys Worth the Bother

As attorneys become more sensitive to clients' needs, law firms are conducting surveys to gauge the customer service element of their practices. And whether surveys are conducted through written questionnaires or by face-to-face interviews, they can highlight issues ranging from law firms' response time to phone calls to billing inquiries. For a "more individualized process," Cummings & Lockwood's Jonathan Mills says his firm conducts an annual client seminar to solicit clients' opinions.
6 minute read
January 30, 2006 |

Law Firm Networks Not A Quick Fix

By recent count, there are over 35 law firm networks with members in the U.S. At least 12 network members are law firms either based in Connecticut or with significant offices in the state.
4 minute read
February 23, 2004 |

Voir Dire

Law firms raise a shield of language�and other offbeat items.
3 minute read
March 29, 2010 |

A Last-Ditch Effort To Collect Fees

It is often the ugly end to a once-promising relationship, and it's a step that law firms try to avoid taking. But when economic times aren't flush, some law firms are getting aggressive and filing lawsuits against clients to collect fees. "It's not something we do lightly," said Julia B. Morris, managing partner of O'Connell, Flaherty Attmore in Hartford. "Clients are having a tough time across the board, and our preference is to find some middle ground" to resolve fee disputes.
6 minute read
December 14, 2010 |

In Tight Economy, Firms Make Judgment Calls on Bonuses

Welcome to bonus season, Great Recession edition. Managing partners of Connecticut law offices and consultants sound a common theme: The economy has improved enough so that select partners and associates will be rewarded generously, but not everyone is sharing equally in the bounty.
6 minute read
July 03, 2002 |

Lawyers Find The Freedom Of Choice

In veteran trial attorney Richard J. Kenny`s opinion, the differences between members of the plaintiffs` and defense bars isn`t all that great.
3 minute read
May 07, 2007 |

On The Move

Pamela K. Elkow; Alice E. DeTora; Peter G. Kelly; Victor Schoen; Christopher G. Brown.
1 minute read

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