What are some of your proudest achievements from the past year? My proudest achievements from the past year have been working with our Operations Efficiency Manager to design and implement a centralized Case Assembly service for Fragomen’s New York office, and develop standards and processes for the firm’s Mail Processing Operations Center (MPOC).

The Case Assembly service standardized and streamlined case assembly tasks that were otherwise performed individually by all New York legal teams, by combining a dedicated administrative team with a collaborative technology platform to assemble approximately 35,000 petitions annually at significantly reduced costs and in less time. Development of the Case Assembly service included planning and executing the initial service rollout, conducting data studies to project volume and staffing needs, developing and implementing a staffing/cost plan, and onboarding all New York legal teams.

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