Attorneys and other legal professionals have spent a lot of time working remotely and online during the pandemic. They had to quickly learn platforms like Zoom and Teams to keep the lines of communication open with clients, colleagues and courts, and many online platforms remain popular even as we emerge from lockdown. The pandemic accelerated the trend towards living and working online for almost everyone—including potential legal clients—and the effects are proving to be long-lasting.

A recent Salesforce survey confirms that Americans are still spending more time online, growing domestic online sales by 45% in the first three months of 2021, and the number of online shoppers has continued to increase. An NPR/Marist poll found that over two-thirds, or 69%, of people in the U.S. have now bought something online, from furniture to clothing to groceries. These consumers range in ages, with baby boomers now in the fastest-growing category of e-commerce shoppers. The number of total internet shoppers has trended up to the point where America is one of the leading e-commerce markets in the world.