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Legal departments want more value from their law firms and are not seeing it happen. To address this, in-house legal teams tend to evaluate mostly financial and operational performance through their matter management tools. But this leaves a lot of key information for decision-making still on the table. As a stand-alone product, matter management tools cannot drive lasting, effective change because they do not truly measure quality or value.

Lean Adviser Legal

Think Lean Daily Message

"One mantra which I heard regularly in manufacturing was involve the supplier early in the process.' This is such a simple and obvious idea that the rationale needed no explanation. As a supplier, I always appreciated being involved as early as possible. And so do clients in the legal services relationship."

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