Just a couple of years ago Convercent was a company that built technologies for compliance and ethics officers, but didn’t have a compliance officer of its own. Now Katie Smith has changed all that, and brought her own innovations to the job, including an interactive compliance website and an ethics “chatbot” named Cooper.

In a recent interview, Smith said she had been a customer of Convercent during her four years as a compliance officer at USAA, a financial services group known for serving members of the U.S. military. Smith wanted a certain application that she envisioned. Convercent loved her ideas, and ended up hiring her in 2016 as its first compliance officer.

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