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  • April 27, 2021 | Lean Adviser

    8. Ensure Stable Client Relationships

    Continuity is desired as much by clients as law firms. Clients have their preferred 'go to' lawyers and law firms, who understand their business deeply and anticipate their needs.

    By Lean Adviser Legal

    2 minute read

  • April 27, 2021 | Lean Adviser

    7. Dealing With the New Reality

    As the business world is becoming increasingly organized and connected, and general counsel and other buyers feel the squeeze, the buy-side now tells the sell-side how to operate. Given that raw demand is falling, law firms are paying attention.

    By Lean Adviser Legal

    3 minute read

  • April 27, 2021 | Lean Adviser

    4. Forget the Fluff: Clients Want Business Advice

    Clients are looking for firms that can connect the dots.

    By Lean Adviser Legal

    4 minute read

  • April 27, 2021 | Lean Adviser

    3. GC Wants and Law Firm To-Do's Part 2

    Here's the second part of our dialog with GCs, with 16 more concerns. Hover over each one for practical ideas for how law firms can be responsive to these issues.

    By Lean Adviser Legal

    1 minute read

  • April 26, 2021 | Lean Adviser

    2. GC Wants and Law Firm To-Do's Part 1

    In our daily conversations with GCs, we hear some recurring themes. Here's Part 1 of a 2-part round up of 11 of the most frequent concerns to scroll through. Hover over each one for practical ideas for how to respond.

    By Lean Adviser Legal

    1 minute read

  • April 26, 2021 | Lean Adviser

    1. Anticipating What Clients Wish You Would Get Right

    As part of our ALM Global Leaders in Law program, we asked members their thoughts on how they're working with their law firms and what they see as the most important areas to improve upon.

    By Lean Adviser Legal

    1 minute read

  • April 26, 2021 | Lean Adviser

    5.6. What Clients Want and Don't Want

    Law firms need to understand what clients want from the relationship and what they don't want to see in a project. In the same way, individual lawyers need to understand what their firms want and don't want in a project.

    By Lean Adviser Legal

    1 minute read

  • April 26, 2021 | Lean Adviser

    5. Using a Process Chart to Provide Transparency

    If something goes wrong in an engagement, for whatever reason, how do you answer the client who says, 'Show me your risk assessment and the resultant planning?' The best response is to produce this in documents, hallmarked with contemporaneous client buy-in.

    By Lean Adviser Legal

    1 minute read

  • April 26, 2021 | Lean Adviser

    5.4. Clients Can Handle the Truth

    As lawyers, we're engaged with clients in projects. All the stakeholders do their best in challenging circumstances. Their personnel make missteps and so do we. Clients get that. What clients want and care about is identifying process flaws, regardless of the associated individual, and capturing learnings.

    By Lean Adviser Legal

    1 minute read

  • April 26, 2021 | Lean Adviser

    3. Admitting Mistakes (and Suggesting Fixes) is What Clients Expect

    Clients almost invariably react positively to an admission from their lawyer that some or all of the project has failed, coupled with candid reasons why and insightful improvement suggestions.

    By Lean Adviser Legal

    4 minute read

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