Featured Firms
Presented by BigVoodoo
For a decade firms have invested in client relationship management, installing software, building databases and creating teams. However, clients often report that they don't see any appreciable change in the way legal services are delivered, and firms that purport to espouse a client-centered approach are still plagued by client hoarding. Why does CRM continue to underwhelm? And what can firm leaders do about it?
January 05, 2005 at 12:00 AM
1 minute read
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