Lawyers are famously resistant to new technology. Over the past few years, e-discovery and contract management software have gained traction, often at the behest of in-house counsel. But attorneys are timid about further adoption.

Legal aid organizations, on the other hand, with their limited personnel and financial resources, have stepped up to reduce the justice gap and serve the remaining 86% of low-income Americans with unmet legal needs. They’re incentivized to experiment with new technology that can help them reduce staff, increase volunteer engagement, and serve more people.

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