“I have never been through this before, and I’m just not sure how to handle it.” If what needs to be “handled” is a vehicle property damage insurance claim with no personal injury, you can confidently guide an insurance consumer in the right direction; it can be a DIY project. If you are dubious about the last sentence, read on and keep this article within easy reach for when someone walks into your life carrying the weight of a totaled vehicle claim.

An educated insurance consumer can get to a fair value for a car that is a total loss, if they keep these guidelines in mind:

  • Understand the process;
  • Do the research; and
  • Remind the appraiser and the insurer of their responsibilities.