Every era has its own language and its own lessons. The era of the COVID-19 pandemic, by whatever name historians will eventually give it, is no exception. There have already been countless articles, continuing legal education programs, and bar association meetings predicting what will be the “new” or “next” normal. Many focus on the emergence of technology as a necessity rather than merely an aspiration for law firms. Others address the steady and unexpected transition to a more remote workforce. With the advent of remote work comes the concomitant increase in the use of conference calls for hearings and other proceedings.

But from the perspectives of client data security and client service, two topics, Zoombombing and civility, have flown below the COVID-19 radar. However, these two topics may impact the practice of law as dramatically as any others.