The meteoric rise in the dimensions of e-commerce have been matched by internet reviews posted on Yelp, Amazon, TripAdvisor, Facebook and Twitter. Positive reviews enhance a company’s profitability, while negative reviews harm them. Some harmful internet reviews are, in fact, legally abusive. Statutory, contract-related breach of “duty of good faith and fair dealing,” and tort legal remedies are available to combat abusive internet reviews.

Cornell University research suggests that e-commerce participants are more inclined to be swayed by recommendations posted on the internet than any other recommendations, other than personal firsthand experience and recommendations from friends and family. Thus, abusive internet reviews can have significant adverse consequences.

This content has been archived. It is available through our partners, LexisNexis® and Bloomberg Law.

To view this content, please continue to their sites.

Not a Lexis Subscriber?
Subscribe Now

Not a Bloomberg Law Subscriber?
Subscribe Now

Why am I seeing this?

LexisNexis® and Bloomberg Law are third party online distributors of the broad collection of current and archived versions of ALM's legal news publications. LexisNexis® and Bloomberg Law customers are able to access and use ALM's content, including content from the National Law Journal, The American Lawyer, Legaltech News, The New York Law Journal, and Corporate Counsel, as well as other sources of legal information.

For questions call 1-877-256-2472 or contact us at [email protected]