In July, The Guardian cited a whistleblower working for Apple that Apple contractors “regularly hear confidential medical information, drug deals and recordings of couples having sex, as part of their job of providing quality control, or ‘grading’, the company’s Siri voice assistant.” A. Hern, “Apple Contractors ‘regularly hear confidential details’ on Siri recordings,” The Guardian, July 26, 2019.
Apple responded that a small portion of Siri requests are analyzed to improve Siri and dictation. User requests are not associated with the user’s Apple ID. The “grading” task is passed on to contractors working for the company around the world. The data, says Apple, is used “to help Siri and dictation … understand you better and recognize what you say.”
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