As manager of law department operations for Aon Corp., I sit at the crossroads of law and technology. I spend time and energy translating “techie” for our attorneys who are, effectively, my clients. Here’s what I hate about technology, in terms any law school graduate should be able to understand.

Fraud in the Inducement: It’s been 10 years since you bought a VCR, but its clock is still blinking 12:00. Even if we finally set it up right, we are forced to deal with power grid surges, daylight savings or three-year-old twins who think unplugging stuff is fun. I hate when we are sold on the sizzle but never take the time to figure our how the things work.