Demos are popular in the legal technology world. For companies, it’s an effective way to show what their tool can do. For legal professionals, it helps determine how easy a solution will be to use in their day-to-day work.

The problem is that demos aren’t always reflective of the true capabilities of a tool. While a demo may run flawlessly for one customer, it doesn’t mean that it will work if 100 users were to use it at the same time.