Actually developing legal tech is pretty high on the list of requirements for being a legal tech vendor. But a strong commitment to customer service isn’t far behind, especially in a crowded marketplace with any number of providers jockeying for clients’ attention.

That customer service doesn’t end with the initial transaction either. Legal professionals want their tech vendors to provide flexible, ongoing support that occasionally alerts them to problems before they even arise. It may sound like a tall order, but the failure to execute on those expectations can have dire consequences for a provider.