Wolters Kluwer continued its virtual ELM Amplify conference Wednesday with panel titled “It’s Time to Level Up Your Legal Operations With AI and Data Science.” The discussion primarily focused on how corporate legal departments are engaging with artificial intelligence-powered billing tools—and why getting law firm partners to engage with the technology can be a challenge.

Some of those difficulties can present themselves as early as the implementation stage. Panelist Orazio Difruscolo, head claims and legal sourcing at Swiss Re, indicated that his department took care not to ruffle any feathers with their existing law firm partners when rolling out its e-billing system.