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The instant messenger apps 'Slack', 'IM+ Pro', 'Facebook Messenger', 'Threema', 'Signal', 'Protonet Messenger', 'WhatsApp' and 'Apple Nachrichten' can be seen on a mobile phone in Berlin, Germany, 24 June 2016.

To paraphrase the great Ferris Bueller: Communications platforms move pretty fast—if you don’t stop and look around once in a while you could miss something. It’s not terrible advice for e-discovery providers who are regularly tasked with helping clients preserve data from rapidly evolving communications platforms such as Slack or Microsoft Teams.

But staying on top of the updates those channels are continuously making to their own  framework requires the purveyors of e-discovery services to look around a little bit more often than “once in a while.” In fact, providers may have to stay in near constant contact with their counterparts in the communication technology world as well as make some key decisions about where they want to focus their energies. It helps that corporate America is sending them a strong hint.

“We’re doing Slack really well. We’re focusing to make sure that we’re handling that specific application really well but also making sure that we’re understanding this new world of collaboration software,” said Brad Harris, vice president of product at Hanzo.

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Frank Ready

Frank Ready is a reporter on the tech desk at ALM Media. He can be reached at [email protected]

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