The legal industry is no longer getting away with outdated collaboration tools and processes. Clients are moving toward modern cloud-based solutions like Microsoft Office 365 suite and Microsoft Teams, and they expect their legal support to follow suit.
To be fair, the industry has good reason to drag its feet. Sensitive information is their product and safeguarding it in the right way directly links to a firm’s ability to generate revenue. Law firms must be able to keep a secret, and with attorney-client privilege always a major consideration, law firms are justifiably extremely concerned with security. With cloud software breaches regularly in the news, it’s reasonable to worry that introducing modern collaboration tools could put client information—and firms’ reputations—at risk. Even more, privacy regulations like GDPR and the forthcoming CCPA subject some client information to additional legal protections beyond attorney-client privilege.
