While law firms are streamlining their operations to respond to client demand for more cost-effective e-discovery services, most still have a long way to go to survive in a price-conscious market, according to the 2018 Law Firm Benchmarking Report by Exterro. The report was a survey of 103 law firm employees who played a role in their firm’s e-discovery operations.

The survey found that 48 percent of surveyed law firms have legal project management processes that are “defined,” “structured” or “optimized,” up from 44 percent in 2017.

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