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Hey, you there! Heard about knowledge management (KM) but don’t know where to start? Don’t worry, there’s a whole number of people just like you. At least 60 of them were at the “Practical Advice on Building a Knowledge Management Roadmap” session at the 2018 CLOC Conference. I’m right with you, too, which is why I sat in on the beginners-portion of the session, led by Emily Colantino, director of knowledge management at Baker McKenzie’s energy, mining and infrastructure industry group, and Steve Harmon, vice president and deputy general counsel at Cisco.

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