Most legal department e-discovery professionals know that e-discovery is more like a living workflow than a one-off tool. And like any workflow, it needs to evolve as a company’s needs change.

But overhauling e-discovery is no easy task. Just ask two of the winners of the 2018 Corporate E-Discovery Hero Awards, who were tasked with revamping e-discovery processes at their individual companies. For them, the real change came not in implementing new technology, but in changing a department’s operations to enable or work around technology.

An Overhaul in Education

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