Law In Business: The value of support
Client demands for more tailored and business-focused know-how spells change for the role of the professional support lawyer. Juliet Humphries and Simon Carter look at the PSL's role in a firm's knowledge management
Clients receive two broad types of service from law firms. They pay fees for legal services on specific matters and they expect to get the benefit of the firm’s know-how – knowledge of legal developments and how other clients have dealt with similar problems – as part of the relationship. Many clients believe that while they pay handsomely for the former, they get distinctly patchy service on the latter.
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