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November 3, 2023 | Lean Adviser
Anybody can win a new client — and also lose one. Sustainability isn't about getting new clients through the door, it's about getting repeat business from existing clients. Therein lies the difference between client churn and client loyalty. It's what separates lawyers who have a good year from those who have a good book.
By Lean Adviser Legal
3 minute read
October 27, 2023 | Lean Adviser
One of the recurring themes was how the practice of law is ultimately about people, and how EQ can be the secret sauce to elevate both leadership and client service.
By Lean Adviser Legal
2 minute read
October 20, 2023 | Lean Adviser
Whatever job the GC did before, the transition to GC is an unfathomable leap for which there is no training. Many of the job specs which boards give to recruiters now look like mission impossible.
By Lean Adviser Legal
3 minute read
October 13, 2023 | Lean Adviser
Part 4 of the "Does EQ Make Women Better Leaders?" Series Like any other aspect of diversity, or pro bono, or ESG, EQ's attributes interrupt the way law firms and departments operate, but in a good way, a directional way. They advance the profession.
By Lean Adviser Legal
2 minute read
October 5, 2023 | Lean Adviser
Part 3 of the "Does EQ Make Women Better Leaders?" Series To some extent, the same factors exist in-house and at law firms. All organizations need a balance of voices, and can operate to their own detriment if they put women in leadership positions for metrics, without actually hearing them. In both places, the best you can be, as a man or a woman, is your authentic self. But then it gets more nuanced.
By Lean Adviser Legal
2 minute read
September 29, 2023 | Lean Adviser
Part 2 of the "Does EQ Make Women Better Leaders?" Series What do women have to make sure their voices are heard? There's a direct read across to lean law. Just as it's easier to deploy your lean skills in some firms than others, so it is with your EQ and people-leading skills. In both cases, however difficult the operating environment, you will come out ahead when you can be your true, authentic best self.
By Lean Adviser Legal
2 minute read
September 22, 2023 | Lean Adviser
Part 1 of the "Does EQ Make Women Better Leaders?" Series Emotional intelligence can be defined as skills people use to manage their own emotions wisely, to maximize their chances of influencing others constructively, and achieve their goals. Studies have shown that women are more naturally gifted with EQ than men. This first lesson in a series asks why that is.
By Lean Adviser Legal
3 minute read
September 13, 2023 | Lean Adviser
The best type of compliance leads not just to transparency and accountability, but also to efficiency and effectiveness. Find those standards, imbue them into your business culture, and look forward to a lifetime of repeat business.
By Lean Adviser Legal
3 minute read
September 13, 2023 | Lean Adviser
Lean Adviser's Outside Counsel Guidelines clearly and succinctly describe the client service standards to which firms should aspire if they want repeat business.
By Lean Adviser Legal
1 minute read
September 8, 2023 | Lean Adviser
Associates blame partners for work-life balance issues, while partners push responsibility along to clients with their unreasonable expectations. This is a perfect reminder of the disconnect that still exists in the 3-sided legal market.
By Lean Adviser Legal
2 minute read
The Legal Intelligencer honors lawyers leaving a mark on the legal community in Pennsylvania and Delaware.
Consulting Magazine recognizes leaders in technology across three categories Leadership, Client Service and Innovation.
Celebrate outstanding achievement in law firms, chambers, in-house legal departments and alternative business structures.
Truly exceptional Bergen County New Jersey Law Firm is growing and seeks strong plaintiff's personal injury Attorney with 5-7 years plaintif...
Epstein Becker & Green is seeking an associate to joins its Commercial Litigation practice in our Columbus or Cincinnati offices. Ca...
Job Opportunity: Location: Prestigious Florida Law Firm seeks to hire a Business attorney with at least 5 years of experience for their Ft. ...
MELICK & PORTER, LLP PROMOTES CONNECTICUT PARTNERS HOLLY ROGERS, STEVEN BANKS, and ALEXANDER AHRENS
