X

Thank you for sharing!

Your article was successfully shared with the contacts you provided.

There’s an old and oft-cited saying in business: “If you can measure it, you can manage it.” Measurable results, it is widely accepted, enables clearer visibility of performance and provides valuable quantitative data to evaluate what is working and what is not. And as software and systems continue to evolve, the availability and breadth of data and analytics have vastly expanded, empowering organizations to set, track and report more Key Performance Indicators than ever.

Key Performance Indicators or “KPIs” are measurable data metrics used to determine how effectively a business or business unit is achieving its most important objectives. Modern and mature businesses mandate a broad range of KPIs across most functions. For example, common sales KPIs include quota attainment, bookings growth, percentage of deals won, annual recurring revenue, retention and churn. Common marketing KPIs include net promoter score, marketing qualified leads, sales qualified leads, customer lifetime value and site traffic to lead ratio. Common IT and Support KPIs include availability, incident response time and client satisfaction. Common Human Resources KPIs include employee satisfaction and engagement and employee turnover. These and other responsible business units rely on KPIs to demonstrate their performance on a data metrics basis.

 

ALM Legal Publication Newsletters

Sign Up Today and Never Miss Another Story.

As part of your digital membership, you can sign up for an unlimited number of a wide range of complimentary newsletters. Visit your My Account page to make your selections. Get the timely legal news and critical analysis you cannot afford to miss. Tailored just for you. In your inbox. Every day.

Copyright © 2019 ALM Media Properties, LLC. All Rights Reserved.