As technology has advanced, so have the tools available to lawyers in the area of contact management—the art of maintaining and managing information on contacts, clients and prospects. The challenge for the lawyer in the digital (paperless) age is to find the most efficient, collaborative and effective way to handle contact information without spending inordinate amounts of time and money.

The goal for lawyers should be to establish a collaborative database, allowing authorized users in the firm or legal department to have access to the permitted contacts of others.

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