Innovation was so important to Eversheds Sutherland that it created a team dedicated to that very topic.

Among other things, it tackled the problem of lateral hires leaving the firm within a few years, as studies have showed. The firm’s new Lateral Integration Portal went a long way to improving communication, reducing errors and getting prompt attention to potential problems. The firm has seen a 50% increase in overall satisfaction, 93% across other client service and administrative metrics—with the new onboarding process.

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