As a practical matter, I am not sure that it is necessary to understand why avoidable inefficiencies persist in the legal services outside counsel provides to corporations. But I can’t help but indulge in some amateur sociology because my assumptions affect my approach in auditing the technology skills of outside counsel.
It is easy to tell a cynical story. Technological proficiency requires the investment of dollars and time. Yet, the resulting savings accrue to the clients, not the law firm. In other words, inefficiency equals profit.
