For the last decade, William Alberts, the recently appointed general counsel of San Antonio-based cloud computing company Rackspace Inc., has been heavily involved in the company’s hiring process for in-house lawyers. So he naturally has some thoughts on what makes a good in-house hire.

Rather than simply interview Alberts, Corporate Counsel proposed something a little different. We asked him and the legal department’s go-to recruiter, Jennifer Kohl of Parker & Lynch, to walk us through a recent hiring decision and explain why they recruited the candidate they did. One lesson that emerged: with in-house jobs, sometimes personality and passion are more important than directly relevant experience.