We recently spoke to Keith Benjamin about his role as Group Legal Director of Jaguar Land Rover, what he looks for from his law firms in terms of service delivery, and how he uses the Lean Adviser program to to ensure his law firms mirror the way the business operates. Keith’s legal team was also recently recognized at ALM’s Legal Innovation Awards in the category of “Future of Legal Services Innovation – In House Legal Operation” for their work in driving efficiency and value through the legal department.

The following discussion has been edited for style and length.