For in-house legal teams not well-versed in technological matters, information technology (IT) can seem like an obscure amalgamation of systems, platforms, applications and networks that are critical to overall success. Many might see workplace culture the same—an essential, albeit opaque, asset often influenced by factors that are hard to understand and track. Interestingly, few seem to associate one with the other.

However, IT shapes human behavior in today’s climate, especially in the workplace. In turn, workforce behavior ultimately determines the effectiveness of IT resources. By viewing IT and behavior separately, leaders make it more difficult to get them in sync, leaving their companies’ infrastructure more vulnerable in the process.