During a Legalweek(year) panel held in March, PayPal’s director of legal operations Emily Teuben told the virtually assembled crowd that many of her department’s employees were still treating their contract life cycle management system like “a giant electronic filing cabinet.” The company had purchased its CLM system in the hopes that it would make it easier for employees to find and leverage contracts, but many remain stuck playing “Sherlock Holmes,” doggedly tracking down agreements without taking advantage of the modern workflow enhancements the tool had to offer. 

“I agree it’s one of the most adopted technologies. But is it one of the most leveraged technologies or leveraged in the right way? Probably not,” Teuben said.

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