Am Law Tech Survey 2008: Communications

We use online conferencing primarily for:
Percentage
Administrative meetings 33%
Communication with colleagues in U.S. offices 26%
Client meetings 20%
In-house training programs 15%
All of the above 5%
Communication with colleagues in non-U.S. offices 4%
External CLE 4%
Not applicable 1%
Multiple responses were allowed.
On average, lawyers at the firm use videoconferencing technology:
2008 2007
Regularly (twice a month) 43% 17%
Frequently (three or more times a month) 26% 58%
Occasionally (once a month) 20% 16%
Seldom (a few times a year) 9% 7%
Not applicable 3% 3%
We use videoconferencing primarily for:
(Choose up to three)
Percentage
Administrative meetings 62%
Client meetings 59%
Communication with colleagues in U.S. offices 52%
In-house training programs 38%
Communication with colleagues in non-U.S. offices 22%
Depositions 14%
Firmwide announcements from management 8%
External CLE 3%
Not applicable 3%
Other 3%
Multiple responses were allowed.
Is the firm using any of these collaborative technologies?
2008 2007
Web conference software 92% 77%
Blogs 43% 33%
Intranet wikis 24% 16%
Internet wikis 12% 8%
Guestbooks 3% 3%
Other 2% 8%
Not applicable – 2%
Multiple responses were allowed.
What are the biggest benefits of online collaboration for your firm?
2008 2007
Better client service 75% 75%
Increased productivity 66% 77%
Improved processes 44% 44%
Better access to ideas 40% 38%
Greater innovation 36% 26%
Cost savings 26% 38%
Other 1% –
Multiple responses were allowed.