This is part of a series of book reviews by Mayer Brown chair Jon Van Gorp, whose reading informs his perspective as a lawyer and leader of a global law firm and helps him draw insight from unexpected sources.

At some point in the past two decades, those of us who joined the workforce before the age of social media discovered we were conducting a lot more of our business communications through typing rather than by talking or listening. And if you’re like me, you’ve found that something is often lost in translation in our digital communications … or didn’t translate at all. Compounding these challenges, the pandemic consigned many of us to long periods during which we scarcely saw a colleague or client in person. Our digital communications went into hyperdrive, while our in-person engagement came to a screeching halt.

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