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The full case caption appears at the end of this opinion. BIRCH, Circuit Judge: Plaintiff-Appellant Stanley Brown appeals the district court’s rulings compelling arbitration and denying Brown’s motion to vacatethe arbitrator’s decision in favor of Defendant-Appellee ITT Consumer Financial Corporation (ITT). Because we find that thedistrict court properly compelled arbitration, and find no error in the district court’s denial of the motion to vacate the award, weAFFIRM. I. BACKGROUND Stanley Brown, an African-American, was hired by ITT in 1990. Brown worked in consumer loan collections for ITT, and waspromoted to Assistant Vice-President in 1991. In that role, he trained and supervised Bruce A. Billue and Terry Jenkins,supervisors in ITT’s Atlanta Recovery Center. Billue and Jenkins are also African-American. In 1993, Brown, Billue and Jenkinsall filed complaints with the Equal Employment Opportunity Commission (EEOC) alleging racially discriminatory treatment by theirsuperiors at ITT. At the same time that their discrimination claims were being pursued with the EEOC, ITT was undergoing a reorganization andconversion from the consumer loan business to the home equity loan business. Billue and Jenkins were not offered employment inthe Home Equity Center after the Atlanta Recovery Center closed in May 1993. Brown was retained until August 1993, duringwhich time he managed the Home Equity Center and trained his replacement. Brown was then terminated from his position andoffered severance if he signed a release of claims against ITT. He refused to sign. In February 1994, Brown, Billue and Jenkins filed a complaint in the district court alleging race discrimination and retaliation. ITTmoved to compel arbitration in accordance with the terms of an Employee Agreement (the Agreement) signed by each of themen. The Agreement contains an arbitration clause which provides that ITT and the employee agree that any dispute between them or claim by either against the other or any agent or affiliate of the other shall be resolved by binding arbitration under the Code of Procedure of the National Arbitration Forum. . . . R1-4, Exh.B. The Agreement also provided that it could not be modified “except in a writing designated as an ‘EMPLOYMENTAGREEMENT MODIFICATION’, signed by an ITT CFC officer.” Id. In the district court, Brown argued, among other things,that a Benefits Summary given to employees at the time of their termination and interim bulletins issued by ITT executivesreplaced the Agreement, thereby invalidating the arbitration clause. He also argued that the arbitration clause should fail becausethe National Arbitration Forum (NAF) no longer existed. The district court rejected Brown’s arguments and compelled arbitration. The arbitration was conducted by Judge John W. Sognier of JAMS/Endispute. At the conclusion of the arbitration, Billue andJenkins were awarded damages. Brown was denied relief. His motion to vacate the arbitrator’s judgment was denied by thedistrict court. This appeal ensued. II. DISCUSSION We review the district court’s order compelling arbitration de novo. Sunkist Soft Drinks, Inc. v. Sunkist Growers, Inc., 10 F.3d 753,756 (11th Cir. 1993). In reviewing the denial of the motion to vacate the arbitration award, we accept the district court’s findingsof fact unless clearly erroneous, and we review questions of law de novo. Scott v. Prudential Securities, Inc., 141 F.3d 1007, 1014(11th Cir. 1998), cert. denied, 525 U.S. 1068, 119 S. Ct. 798 (1999). A. Arbitrability of the Dispute Brown challenges the order compelling arbitration on four grounds: (1) that the arbitration clause fails because it is vague; (2) thatthe arbitration clause is so broad as to exceed � 2 of the Federal Arbitration Act (FAA); (3) that any agreement to arbitrate is voidbecause the arbitrator and procedure specified no longer exist; and (4) that ITT waived its right to arbitration by its acts during thereorganization of the company and its failure to raise the arbitrability of the claims with the EEOC. [FOOTNOTE 2] We address each of theseclaims in turn. 1. Vagueness Brown argues on appeal that the arbitration clause is void because it fails to specifically state that statutory claims were includedin the agreement to arbitrate. “It is well established that arbitration is a creature of contract” and neither party can be compelled toarbitrate when he has not agreed to do so. Scott, 141 F.3d at 1011 (citing AT&T Tech., Inc. v. Communications Workers ofAmerica, 475 U.S. 643, 649, 106 S. Ct. 1415, 1418 (1986)). A party cannot avoid arbitration, however, because the arbitrationclause uses general, inclusive language, rather than listing every possible specific claim. The language of the clause at issue is brief, unequivocal and all-encompassing. It states that “any dispute between them or claimby either against the other” is subject to arbitration. By using this inclusive language, the parties agreed to arbitrate any and allclaims against each other, with no exceptions. An arbitration agreement is not vague solely because it includes the universe of theparties’ potential claims against each other. Brown also argues that as a matter of law statutory claims cannot be arbitrated unless the arbitration clause so specifically states.This circuit has held that statutory claims, including Title VII claims, can be subject to mandatory arbitration. See Bender v. A.G.Edwards & Sons, Inc., 971 F.2d 698, 700 (11th Cir. 1992) (finding that Title VII claims were arbitrable under the reasoning inGilmer v. Interstate/ Johnson Lane Co., 500 U.S. 20, 111 S. Ct. 1647 (1991)). Where, as here, the agreement to arbitrate wasmade by the individual employee, and not by his collective bargaining representative, the employee can be compelled to arbitratehis statutory claim. Brisentine v. Stone & Webster Engineering Corp., 117 F.3d 519, 524-25 (11th Cir. 1997). In addition, we havenoted that “an arbitration agreement [need not] specifically list every federal or state statute it purports to cover.” Paladino v.Avnet Computer Tech., Inc., 134 F.3d 1054, 1059 (11th Cir. 1998). The plaintiff in Bender agreed to arbitrate “any dispute, claim or controversy that may arise between me and my firm . . . .” 971F.2d at 700 n.1. No specific reference to statutory claims was made at all in the arbitration clause. Id. Bender’s Title VII claimwas held to be included within the scope of the arbitration clause. Id. at 700. This finding is consistent with the well-establishedprinciple that “[t]he FAA creates a presumption in favor of arbitrability; so, parties must clearly express their intent to excludecategories of claims from their arbitration agreement.” Paladino, 134 F.3d at 1057 (citing First Options of Chicago, Inc. v. Kaplan,514 U.S. 938, 945, 115 S. Ct. 1920, 1924-25 (1995)). We think that the language of the instant arbitration clause similarly includesstatutory claims. Brown’s vagueness challenge fails. 2. Breadth Brown argues that the arbitration clause is too broad, because it exceeds the scope of � 2 of the FAA by addressing not just thoseclaims arising out of the employment contract, but all claims between the parties, including statutory violations related to theemployment relationship. This is an additional attempt to argue that Title VII and other statutory claims are not arbitrable. For thereasons articulated above, this argument is without merit. 3. Failure of Chosen Forum Brown also argues that the arbitration clause is void because the specified forum, the National Arbitration Forum (NAF), haddissolved. This argument is without merit. Section 5 of the FAA provides a mechanism for appointment of an arbitrator where “forany [] reason there shall be a lapse in the naming of an arbitrator. . . .” 9 U.S.C. � 5 (West 2000). The unavailability of the NAFdoes not destroy the arbitration clause. In Luckie v. Smith Barney, Harris Upham & Co., 999 F.2d 509 (11th Cir. 1993) (per curiam), we held that parties to securitiestransactions could be compelled to arbitrate in front of one of the specifically listed fora. Id. at 514. Accord In re Salomon Inc.Shareholders’ Derivative Litig., 68 F.3d 554, 558- 59 (2d Cir. 1995). Where the chosen forum is unavailable, however, or has failedfor some reason, � 5 applies and a substitute arbitrator may be named. Astra Footwear Indus. v. Harwyn Int’l, Inc., 442 F. Supp.907, 910 (S.D.N.Y.), aff’d, 578 F.2d 1366 (2d Cir. 1978). Only if the choice of forum is an integral part of the agreement toarbitrate, rather than an “ancillary logistical concern” will the failure of the chosen forum preclude arbitration. See Zechman v.Merrill Lynch, Pierce, Fenner & Smith, Inc., 742 F. Supp. 1359, 1364 (N.D. Ill. 1990) (citing Nat’l Iranian Oil Co. v. Ashland Oil,817 F.2d 326 (5th Cir. 1987)). Here there is no evidence that the choice of the NAF as the arbitration forum was an integral partof the agreement to arbitrate. Brown’s argument that the arbitration agreement is void because the NAF was unavailable mustfail. 4. Waiver Brown also argues that ITT waived its right to arbitrate by issuing employment related documents to employees subsequent to theAgreement, and by failing to raise the arbitration issue with the EEOC. This assertion is also without merit. Waiver results from aparty’s “substant[ial] participat[ion] in litigation to a point inconsistent with an intent to arbitrate” which results in prejudice to theother party. Morewitz v. West England Ship Owners Mut. Protection and Indem. Assoc., 62 F.3d 1356, 1366 (11th Cir. 1995). Brown refers to statements made by ITT executives and a “Benefits Summary” issued by the company as indicating an intent bythe company to abandon the Agreement and the arbitration clause contained therein. The Agreement, however, expressly providesthat it “cannot be modified except in a writing designated as an ‘EMPLOYMENT AGREEMENT MODIFICATION’. . . .” R1-4,Exh. B. The oral and written statements referred to by Brown do not suffice to supersede the arbitration clause of the Agreement. ITT was also under no obligation to make a presuit demand for arbitration. Morewitz, 62 F.3d at 1366. The demand for arbitrationwas made promptly after the lawsuit was filed. Brown did not incur the delay or expense associated with litigation that mightotherwise demonstrate prejudice. Id. As there was no delay or action by ITT inconsistent with an intent to arbitrate, no waiveroccurred. The district court properly granted the motion to compel arbitration. B. Propriety of the Arbitrator’s Decision Brown also appeals the district court’s refusal to vacate the arbitrator’s award, arguing that the award was arbitrary and capriciousand evidenced a manifest disregard for the law. Brown, however, bears the burden of asserting sufficient grounds to vacate theaward. Scott, 141 F.3d at 1014. Furthermore, an award cannot be vacated as arbitrary and capricious unless no ground for thedecision can be inferred from the facts. Raiford v. Merrill Lynch, Pierce, Fenner & Smith, 903 F.2d 1410, 1413 (11th Cir. 1990). Brown has not met his burden here. The arbitrator made a finding of fact that the decision not to offer Brown continuingemployment was a unilateral one by Latina Cunningham. There is evidence to support this finding in the record. CompareAinsworth v. Skurnick, 960 F.2d 939, 941 (11th Cir. 1992) (finding an award arbitrary and capricious where “[t]here is simply noexplanation in the award itself why damages were not awarded.”) Since we cannot say that the arbitrator’s decision was notgrounded in fact, the assertion that the award was arbitrary and capricious must fail. Brown has also failed to show that the arbitrator acted with manifest disregard for the law. Arbitration awards will not bereversed due to an erroneous interpretation of law by the arbitrator. Montes v. Shearson Lehman Bros., Inc., 128 F.3d 1456, 1460(11th Cir. 1997). “To manifestly disregard the law, one must be conscious of the law and deliberately ignore it.” Id. at 1461. InMontes, we found manifest disregard and remanded for a new arbitration proceeding because the arbitration panel wasspecifically asked by a party to disregard the law, and their award provided no reasons for their decision that would indicate thatthe request had not been followed. There are no such circumstances here. Brown argues that the arbitrator applied the wronglegal test in assessing his retaliation claim, but does not assert that this alleged error was intentional or that the arbitrator made aconscious decision not to follow the appropriate legal standard. Even if the arbitrator applied the wrong standard, which we neednot decide, no manifest disregard for the law has been shown, and Brown’s argument fails. The district court properly denied themotion to vacate the award. As a final matter, Brown argues that the failure of JAMS to inform him of his right to appeal or to grant an appeal of thearbitrator’s award was procedurally deficient. There is no evidence that Brown did not have a copy of the JAMS rules indicatingthat appeal was possible. Second, the language of JAMS Rule 6 is permissive. The case administrator “may ask” the parties if theyagree to an optional appeal process. Brief of Appellant, at 40. Finally, both parties must agree in order for the appeal process to bebinding. While it is possible that ITT would have agreed to bind itself to an appeal process if asked at the preliminary hearing,nothing prevented Brown from raising the issue himself once the case administrator failed to do so. We find no prejudice from thecase administrator’s failure to request the parties’ consent to the appeal process as Brown had no unilateral right to appeal underthe JAMS rules. III. CONCLUSION The district court properly compelled arbitration of Brown’s statutory claims pursuant to the terms of the Agreement. Thearbitrator’s award was not arbitrary and capricious and did not evidence a manifest disregard for the law. Accordingly, weAFFIRM. :::FOOTNOTES::: FN1 Honorable William Terrell Hodges, Senior U.S. District Judge for the Middle District of Florida, sitting by designation. FN2Brown also argues in a footnote that requiring Brown to pay a portion of the arbitration fees renders the arbitration clauseunenforceable. Brief of Appellant, at 24 n. 6. As this issue was not raised before the district court, we do not address it here. SeeSims v. Trus Joist MacMillan, 22 F.3d 1059, 1060 n.2 (11th Cir. 1994).
Brown v. ITT Consumer Financial Corporation In the United States Court of Appeals for the Eleventh Circuit Stanley Brown, Plaintiff-Appellant, v. ITT Consumer Financial Corporation, Defendant-Appellee. No. 99-10506 Appeal from the United States District Court for the Northern District of Georgia, D. C. Docket No. 94-515-1-CV-JTC Filed: May 5, 2000 Before: BIRCH and HULL, Circuit Judges, and HODGES [FOOTNOTE 1], Senior District Judge.
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